FAQ
How do I book into a class?
The first step is to create a SATYA Studio account through our SATYA Studio App. Class bookings can be made via our website as well, by visiting Book your class page .
Call us if you have any issues with app or web booking.
Please arrive 15 minutes before class is due to start. If you have not arrived on time, your place may be allocated to a waiting client.
Please arrive at the studio 15 minutes before your first class to familiarise yourself with the studio.
Call us if you have any issues with app or web booking.
Please arrive 15 minutes before class is due to start. If you have not arrived on time, your place may be allocated to a waiting client.
Please arrive at the studio 15 minutes before your first class to familiarise yourself with the studio.
What do I bring to a Yoga class?
Comfortable yoga / activewear is recommended. No socks for yoga classes. If you don’t have a mat or towel - don't worry, mats and towels are available. Mats and other yoga accessories are also available to purchase from reception.
Where can I park?
Parking is free in the area, (Dedinje). We appreciate that at peak times, you may be unable to find a park right outside the studio. However, within a 5 minute walk to the studio you should find plenty of parking spaces on the street.
What Yoga classes can I take if I am pregnant?
If you have a strong yoga practice for more than 2 years prior to pregnancy, you are welcome to attend any of our Yoga classes, with the understanding that you will tell the teacher you are pregnant. Ensure you observe all directions regarding not laying flat on your back, only doing open twists, and using assistance for balancing poses. If you have been practicing Yoga for less than 2 years, or, do not feel very confident in your practice, we are happy to have you in any of our Yoga classes up until 12 weeks. For the second and third trimester, we recommend always choosing Pre-natal, Yin and Nidra. Please consult your health professional prior to attending classes, and notify the instructor so they can modify movements for you.
What is the Studio etiquette?
Timing: Please arrive 15 minutes before class.
Phones: We believe in fully disconnecting with the outside world, to reconnect with self. We ask that you keep all phones in the lockers provided and on silent when in the studio.
Shoes: Please leave your shoes outside in the lockers room, as you won’t require these for classes.
Socks: For Yoga classes, you require no socks.
Hygiene: Please wipe down your mat after class. Spray bottles and towels are provided.
Illness: Please do not come to the studio if you are feeling sick, even the mildest symptoms should keep you away. SATYA is a house of wellness, let’s keep it that way.
Phones: We believe in fully disconnecting with the outside world, to reconnect with self. We ask that you keep all phones in the lockers provided and on silent when in the studio.
Shoes: Please leave your shoes outside in the lockers room, as you won’t require these for classes.
Socks: For Yoga classes, you require no socks.
Hygiene: Please wipe down your mat after class. Spray bottles and towels are provided.
Illness: Please do not come to the studio if you are feeling sick, even the mildest symptoms should keep you away. SATYA is a house of wellness, let’s keep it that way.
Do you have an age limit?
We welcome guests aged 13 or over. All students under the age of 16 must be accompanied by a guardian or parent who attends class with them.
Cancellation policies?
You can modify or cancel your class reservation through the app or by email up to 2 hours before the class starts.
If you cancel less than 2 hours before the class:
• Clients with class packages or single passes will lose the credit for that class.
• Members with an unlimited membership will not be charged unless the class was full and had a waitlist.
At SATYA Studio, we believe in protecting the health and wellbeing of our community. If you are unwell and need to cancel within 2 hours before the class starts, please contact us by phone or email, and in that case, we will waive the late cancellation fee.
If you cancel less than 2 hours before the class:
• Clients with class packages or single passes will lose the credit for that class.
• Members with an unlimited membership will not be charged unless the class was full and had a waitlist.
At SATYA Studio, we believe in protecting the health and wellbeing of our community. If you are unwell and need to cancel within 2 hours before the class starts, please contact us by phone or email, and in that case, we will waive the late cancellation fee.
How does the waitlist work?
If your preferred class is full, you are welcome to join the waitlist. If a space becomes available you will be automatically added to the class and notified by email (if it is more than 12 hours before the class starts). If you are added to the class with less than 12 hours before the class please ensure you check the app, we will try our best to text or call you if you have been added. The waitlist locks 60 minutes before class to ensure anyone who is given a place has a reasonable opportunity to get to the studio on time.
Retail Returns
SATYA will accept returns of unopened, unused and undamaged products for full refund, or will exchange for a different product within 14 days of purchase. Please note that if a product has been opened, used, or damaged no refund or exchange will be possible.